In DigiStamps We pride ourselves on satisfied customers. Your satisfaction is our commitment, and therefore if the product you received is not completely to your liking we will refund your money – it’s that simple! However, most of our products are customized exclusively for you, so please take this into account. Important considerations:
The customer may use the return option provided that the product supplied is in good condition. Do not be personalized, requesting such a return via email to the following address devoluciones@digisellos.es,Our department will guide you through the process, not authorizing returns that do not complete this process. Returns made within 72 working hours following the receipt of the product will be accepted. Return will only be accepted by DigiSellos if the merchandise is in perfect condition, within its original packaging, with all its accessories and not used. Our Customer Service department will be responsible for approving the return if the requirements are met.
In the event of a manufacturing defect or error in the product sent by DigiSellos, we will resend you a corrected product; you must return the defective product to the delivery of the new product, or we will send you a free pickup service and once it is received we will resend you the correct item.
In the event of a return, the cost of shipping will be borne by the customer; in addition, other expenses such as the management of already made refunds will be deducted from the total amount of the return. Once the material has been received in our warehouse and reviewed by our staff, a refund will be made within a maximum of 14 days.
Returns of the following products will not be accepted:
- Products that are the subject of a special order (not included in the catalog). In orders for non-standard products in stock, NO returns will be accepted for any reason. To know if a product is in regular stock or not, please consult our sales representatives.
- Products whose exterior has been customized specifically for the end customer.
- Products whose purchase was made under a confirmed order and that have been discontinued once purchased.
For any other questions we will be happy to help you.
RETURNS AND CHANGES
What is your return policy?
You are right on the right page. Here you can solve all your questions regarding returns and exchanges.
Can any item be returned?
We regret to inform you that no. We work with a large number of products that are specifically customized for you. These are our exceptions:
- Products that are the subject of a special order (not included in the catalog). In orders for non-standard products in stock, NO returns will be accepted for any reason. To know if a product is in regular stock or not, please consult our sales representatives.
- Products whose exterior has been customized specifically for the end customer.
- Products whose purchase was made under a confirmed order and that have been discontinued once purchased.
When will I receive the amount of my refund?
Regardless of the return method, all refunds will be processed within 7 working days and if a withdrawal is required, the period will be counted from the time the goods are collected at the customer's home.
NOTE: If you have returned the items through the postal offices, refunds will be processed within 14 working days from the moment the merchandise is received at our DIGISELLOS store.
Refund Methods
Once the refund has been processed and the refund has been issued, your bank may take longer to make the refund available to you:
- Credit card -> Between three and thirty working days depending on the card's conditions.
- Debit card -> Up to ten working days.
- Bank transfer -> Up to ten working days.
- Payment in cash (only for store returns) -> At the time of the return.
- PAYPAL–> The refund will be paid to your card, bank account, or PayPal balance, depending on the original payment method. Refunds may take up to 30 days to appear on your statement.
The product I bought is damaged. What can I do?
All our items undergo rigorous quality tests. If you believe your product may have any defects, bring it to your nearest DIGISELLOS store so our colleagues can personally evaluate it and provide you with a solution. Remember to bring your purchase ticket or invoice!
If the damage occurred during shipping, you must note any visible damage on the delivery receipt at the time of delivery.
In the case of non-visible damage, please get in touch Contact us with us as soon as possible.
We remind you that all our products have at least two years of warranty.
Do the DIGISELLOS products have any benefits?
Of course! The warranty for your product begins on the same day of purchase. To exercise the warranty right, the purchase ticket or invoice is essential..
We are so confident in the quality of our products that many of them come with an extended warranty.
There is a missing part or product in my package, what should I do?
Do you need a screw or do you need some loose parts? Don't worry, we have the replacement parts you need to keep your rubber seal in like-new condition.
You can get the product you are missing by sending us an email at incidencias@digisellos.es We will send it to your home for free in a few days.
Does home delivery cover damage to the products?
Consult the deadlines and methods of claiming in the event of visible and hidden damages.
Take a look! When you receive your items, please check that everything is in order. Any visible damage or loss must be noted on the delivery receipt so that we can keep a record of what has happened.
Before using your stamp, check that everything is correct. If you find any damage or anomaly Contact us Or tell us in our online chat. Have your order number handy as you will need it.
You can find more information in our General conditions of purchase.
Do you still have any questions about returns and exchanges?
A great team of professionals is at your disposal
