Terms and Conditions

Introduction

Our sales made through the digisellos.es website are subject to the GENERAL CONDITIONS OF SALES which are indicated below and which prevail over all purchase conditions, except for modification formally accepted by DigiStamps.
Our products are aimed exclusively at private and professional clients (Administrations, Companies, Associations, Self-Employed, Artisans, Merchants and Liberal Professions).
PRICES – The sale prices of our catalogs include VAT, and are expressed in Euros. The prices, which appear in our sales documents, are guaranteed for the duration of their validity, except for printing errors.
WARRANTIES – All products sold by DigiStampThey enjoy the guarantee offered by their manufacturers and all our Clients are protected by Law 23/2003 of 20.07.2003 on Sales Guarantees.
RESPONSIBILITY - DigiStamps will not, under any circumstances, be liable for any damages of any kind that may arise from improper use of the products.
TRANSFER OF OWNERSHIP – The customer accepts that the shipping conditions for all Products are FOB (Free on Board) starting point and the transfer of risks and expenses to the customer occurs at the time of DigiStamps delivers the order to the transport company. For any Product that must be offered to the customer in electronic format, the customer accepts that the delivery of said product shall be considered completed:

– At the moment in which we transmit the Product through e-mail or any other type of electronic communication addressed to the client or,

– At the time we transmit a notification to the customer that the Product is available on our Site for download.

Manufacturing, shipping and delivery of your orders.

The client is solely responsible for the data provided for the manufacture of their stamps, as well as the images and logos used for their design. You will be solely responsible for using images free of copyright or, if subject to them, having the ownership or authorization of the owner to use them.

Images used as logos must be monochrome and have a minimum resolution of 300 dpi. Colour or greyscale images are not valid. The use of invalid images will result in redesign work which may incur additional costs which will be quoted to the client upon request. Please note that carrying out such additional work may delay the delivery of your shipment. Characters smaller than 2 millimetres (Stamp Designer Size – Each square represents 1 mm) will not be legible so we recommend using a larger minimum size than indicated when adding text to your design. Designs created in the Stamp Designer may be modified by our design team to ensure correct printing but we ask that you pay special attention to the use of uppercase, lowercase, accent symbols or justified text lines. Any missing or incorrect information provided for the manufacture of the stamps will not give rise to cancellation or refund of the order once confirmed. Pay special attention to the size of the printable area of your stamp as it is essential to ensure the legibility of the print. If you purchase a date stamp from our Company, we guarantee a minimum range between dates of 5 years, which is usually greater than that indicated. Our Company reserves the right to modify the designs provided to ensure the correct printing of the requested stamps.

Our express delivery time is 24/48 hours and 3 days for standard shipments for the entire national territory, except the Canary Islands and the Balearic Islands, with the cut-off time for order entry being set at 14:00 p.m. Any order placed after this time will be processed on the following business day. For shipments abroad, this time may be altered depending on the Company in charge of delivery in the destination country. The order is transported through specialized express transport agencies, which guarantee a fast and punctual service. However, if delays occur, they will not give rise to compensation for the Customer. Orders are delivered from Monday to Friday from 9:00 a.m. to 20:00 p.m. We do not make deliveries on Saturdays unless requested by the customer and after consulting availability for the destination location and paying the corresponding fee for this service.
The customer undertakes to facilitate the delivery of their order by providing a delivery address where their package can be delivered during normal merchandise delivery hours. If the information provided is incorrect, their shipment will be returned to our facilities, giving rise to no compensation or financial refund of any kind. The customer must bear the costs of the return and a new delivery if a new shipment of their order is requested. Therefore, we recommend that you carefully review the shipping information before confirming the order. In the event of non-compliance by the customer with this obligation, DigiStamps will not be liable for any delay or inability to deliver the order requested by the customer. For all shipments and depending on the type of shipment selected, the current rate for shipping will be applied. For special orders, transport chosen by the Customer and shipments outside the Peninsula (Canary Islands and Balearic Islands) the products will be sent with freight due, unless the Customer wants us to manage the shipment on their behalf and invoice them the corresponding cost. Likewise, if the order is heavy and bulky and needs to be handled by specialized transporters, the costs generated by said handling will be applied. These orders must be consulted in advance. During the holiday period of the current year, orders will not be served until the end of the holiday period, at which time they will be served in strict order of arrival. Any possible delays produced during this holiday period will not give rise to the return of orders in any case. Once your order has been prepared, you will be notified of the shipment via email. If for any reason there is a delay in the shipment, we will inform you of the estimated delivery time. The Recipient has the legal obligation (Art. 366 of the Commercial Code) to check the goods at the time of delivery and in the case of visible defects, never to accept the goods as being in conformity, but to make the appropriate claim to the carrier, by means of a written reservation on the carrier's Delivery Note.
In case of hidden damage inside the package, the claim must be made within 72 business hours following delivery, by contacting DigiStamps. The deadline for claims for non-receipt of an order will be 15 days from the day after its dispatch. Claims made after this date will not be valid.

Delivery dates are indicative: our type of work does not allow us to guarantee its absolute nature since no unforeseen production or delivery events can be anticipated.
We remind you that deliveries are made by our associated courier company, therefore, even if the merchandise is delivered to the carrier on time, it could be postponed due to poor handling of the merchandise, delivery difficulties, causes of force majeure (strikes , adverse weather conditions, holidays during transit), or because the shipping area is not serviced within standard times.

The seller is not responsible for delivery delays caused by the courier or the recipient's absence. Furthermore, we are not responsible in case the package is returned to us by the courier service due to incorrect addresses, incorrect delivery information, streets not found or others. If the package is returned to us, the customer must pay for a new shipment and to cover the storage costs incurred by us to return the package.
Your presence at the shipping address is required for the delivery of the ordered products. Tracking is automatically communicated via email directly from the courier at the end of the day. We are not responsible for delays caused by the carrier.

Two delivery attempts are made, after which the shipment is stored in the courier's local warehouse for 10 days before being returned to the sender, therefore it is especially important that the address you indicated in the order normally has someone. Who can pick up the package.

Please note that any storage costs due to incorrect or incomplete communication of the address and/or the recipient's absence for the two delivery attempts by the courier will be borne by the recipient.
The merchandise is delivered at street level.

Payment Methods

Payment can be made by choosing any of the following methods:

– Cash on delivery, with a surcharge of 3% and a minimum of €4,50 without VAT on the total value of the order (not including VAT).
– By Bank Transfer to one of the indicated account numbers (IBAN Format):
               BBVA: ES78 0182 7669 8702 0852 9666
               *Once you have made the transfer, you must send the receipt via e-mail to accounting@digisellos.es and automatically your order will be shipped.
– By Credit Card through a secure server.
– PayPal.
– Companies in the printing and graphic design sector that act as resellers of our products may request payment by direct debit to their bank account, upon request to open an account and approval by our Financial Department.
     DigiStamps reserves the right to modify the established payment methods at any time, being able to eliminate any of the established payment methods or add new payment methods. RESERVATION OF DOMAIN. Until the corresponding invoice amount has been fully paid, the delivered merchandise will remain the property of DigiStamps.

Legal. Customers are informed that ALL the stamps to be manufactured, which contain official shields, belong to state companies and institutions such as schools, institutes, universities, registries of any magnitude, Police, Civil Guard, City Councils, Provincial Councils, Autonomous Communities, etc. As well as the seals of nationally and internationally recognized private entities, such as banks, insurance companies, nightclubs, technical inspection of vehicles, airlines, car manufacturers, etc. Those related to natural persons, such as collegiate professionals, state officials, sworn interpreters and translators, doctors, lawyers, solicitors, etc.:THEY MUST ACCOMPANY AN OFFICIAL AUTHORIZATION SIGNED BY SAID ENTITY/COMPANY/PERSON ISSUED TO THE INTERESTED PARTY WHO REQUESTS IT, which indicates:

– Authorizing Entity.
      – Name of who authorizes it and their position in the company/institution.
      – Stamp model to be manufactured.
      – Units that are authorized to be manufactured.
      – Person authorized to make the purchase.
– Date of issue of the authorization.

DigiStamps may carry out appropriate authenticity checks to confirm the authorisation. This may delay the processing of the order and the customer understands this. DigiStamps will inform the competent authorities of any forgery attempt, handing over to the authorities all the information provided by the buyer. In the event that the order has been paid, the amount will not be returned unless said authorization is provided and the order is canceled through the usual channels referred to in our Purchase Conditions. In case of impossibility to present the authorization, the amount will not be returned in any case. For orders that include other products, in addition to the stamp or stamps subject to the need for signed authorization, the amount of any product will not be refunded nor will partial shipment of merchandise be made, and the user may exercise their rights by the means protected by consumer law, without prejudice to the fact that DigiStamps take legal action for attempted forgery. Orders for stamps that mention companies and/or persons other than the buyer will be checked and if the order is found to be fraudulent, the purchase will be withheld under the same terms as those set out above. The buyer releases DigiStamps, owner of the website, from any liability arising from fraudulent or malicious use of any product you have purchased from DigiStamps, through the aforementioned website or the telephone helpline.

Jurisdiction and Applicable Laws

DigiStamps, and USER, will be governed to settle any dispute that may arise from the access, or use of this Web page, by Spanish legislation, and are submitted to the Courts and Tribunals of the city of Sevillaexpressly waiving any other jurisdiction

DigiStamps reserves the right to modify the TERMS AND CONDITIONS OF SALE at any time, so please review them frequently.