Frequently Asked Questions

Last modified on June 1, 2020

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¿How much time does my order take to arrive?

We have an urgent delivery in 24 hours and another standard with a delivery time of 48/72 hours, in both terms weekends and holidays are not included.

*Normal deadlines for orders confirmed before 14:00 p.m.

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How I can keep track of my order?

Once your order is received in DigiStamps We will proceed with the manufacture of it. Once the process is finished, it will be packaged and we will create a shipping order for the collection of the transport company, which will send you an SMS or Email with the details of your shipment. You can track your order online HERE

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¿How will I know if my order was processed correctly??

You will receive a confirmation email at the time you place your order. If you have not received it, it is possible that your order has not been confirmed, so we advise you to contact us.

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¿How can I check the status of my order??

At any time you can log in to your account, click on your account and then click on your order history. This way you will know in which process your order is at all times.

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Number of items in your order

If you need to make more than one rubber stamp with the same design, attach the stamp model and indicate the quantity you want. If you need multiple rubber stamps with different designs, you will need to add a stamp for each different design.

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Can I make changes to my order once it has been placed? 

To meet our delivery times, orders are put into production immediately once the order is placed. If you need to make a change to your order, we will not be able to do so unless you contact us within 1 hour of placing your order.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Other Questions” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family :Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Abnormal” css=”.vc_custom_1596653241931{important-top:30margin-top:10margin-top! -bottom: 1459864765251px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How can I place an order?” el_id=”4-22323a290b-bXNUMX″]You can complete your order at DigiStamps in multiple ways depending on the type of product selected since certain products do not have personalization included, such as ink bottles or ink pads for stamps. Other customizable products, on the other hand, must include customization, as is the case with personalized stamps.

  • Non-customizable products – Simply add the product with the necessary options if they are included and complete your order.
  • Customizable products – In this case, the process is somewhat more complex since we have several customization options. If you do not use the stamp designer, simply indicate the information to include in your stamp and we will take care of everything and if you wish, we will send you a preliminary sample of the design before manufacturing your stamp. If, on the other hand, you want to see and design your own rubber stamp, you only have to use the DESIGN option that you will see in most products on the web that allow customization.

[/vc_toggle][vc_toggle title=”Allowed File Types” el_id=”1459864577831-bdb5bc1a-4a98″]JPG, PNG, GIF, CDR, AI, EPS, TIF, PSD, SVG and PDF files can be uploaded directly to the site during the customization of your stamp. If you are going to use the stamp designer, we recommend PNG, JPG, SVG and PDF files.[/vc_toggle][vc_toggle title=”What is the minimum quality or resolution that my file must have?” el_id=”1459864633996-9b7e4f16-199e”]All images used must have a resolution of at least 300 dpi to be reproduced on a stamp. Your order may be delayed if the design you send us does not meet these specifications. In this case we will contact you by email or phone.[/vc_toggle][vc_toggle title=”Can I use copyrighted images?” el_id=”1459864665894-b82f7067-8407″] You are solely responsible for the correct use of images protected by copyright or any other applicable law. The use of this type of images must have the authorization of their owner.[/vc_toggle][vc_toggle title=”How long does it take for my order to arrive?” el_id=”1459864700197-4c554837-f084″]standard delivery -  The estimated delivery time is 48/72 hours (does not include weekends or holidays). These orders are shipped the same day if placed before 14:00 p.m. Monday through Friday (except holidays). Orders over €49,90 (peninsula) shipping is free.

Express delivery -  Estimated delivery time is 24 hours (excluding weekends and holidays). These orders are shipped the same day if placed before 14:00 p.m. Monday through Friday (except holidays). Orders over €49,95 (peninsula) shipping is free.

Usual deadlines for orders confirmed before 14:00 p.m.[/vc_toggle][vc_toggle title=”How can I track my order?”]Once your order is placed, we get going and start the manufacturing process. If you have requested a sample of a personalized stamp by email, the design will be sent to you and we will wait for you to confirm it, keep in mind that this may delay the production of your stamp since we will have to wait for you to confirm that the design is correct . Once the process is finished, the transport company will pick it up and take care of the delivery.

The transport company will send you an SMS with the shipment number and tracking link to the mobile phone you indicate.[/vc_toggle][vc_toggle title=”Payment methods.” el_id=”1459864738156-c9e9af2d-48c9″] Payment can be made by choosing any of the following methods:

  • Credit Card through secure server.
  • PayPal. The safest way to pay online.
  • Bank Transfer to the account number that we will indicate when confirming your order.
  • Cash on delivery, pay your order when you receive it.
  • bizum through your phone.

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  • Email – The preferential contact will be made by Email, these being answered as soon as possible. You can send us an email to [email protected]
  • Telephone – You can also contact us by phone if you wish. Our telephone service team will be happy to solve your doubts in the 608 25 25 75.
  • Whatsapp – You can contact via Whatsapp online. We usually respond in a few minutes or even instantly depending on the number of chats in the queue at any given time.

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