Returns and Exchanges

   En DigiStamps We pride ourselves on satisfied customers. Your satisfaction is our commitment and therefore if the product received is not completely to your liking, we will refund your money, it's that simple! IMPORTANT: Keep these considerations in mind since in many cases these are personalized products exclusively for you:

   The customer may use the return option provided that the supplied product DO NOT be personalized, requesting said return through E-mail to the following address [email protected], our department will indicate the process to follow, not authorizing returns that do not complete this process. Returns made within 72 business hours of receiving the product will be accepted. The return will only be accepted by DigiSellos if the merchandise is in perfect condition, in its original packaging, with all its accessories and without having been used. Our Customer Service department will be in charge of approving the return if the requirements are met.

   In case of return, the cost of transport will be borne by the customer; likewise, other expenses such as management of refunds already made, will be deducted from the total amount of the return. Once the material has been received in our warehouse and reviewed by our staff, the payment will be made within a maximum period of 14 days.

   Returns of the following products will not be accepted:

  •  Products that are subject to a special order (not included in the catalogue). In orders of unusual products in stock, returns will NOT be accepted for any reason. To find out if a product is in regular stock or not, check with our sales representatives.
  •  Products whose exterior has been specifically customized for the end customer.
  •  Products whose purchase has been made under confirmed order and that once purchased have been discontinued.

For any other questions, do not hesitate to contact us at: [email protected]


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